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11 Ways To Set Up A Web Hosting Business For Success

If you consider setting up a web hosting business in South Africa, you’ll want to read this first. 

20% of new businesses fail during the first two years of opening, 45% during the first five years, and 65% during the first 10 years. 

That means only 25% of new businesses make it to 15 years or more. So, what can you do to set your business up for success?

One of the most important aspects of any new business is ensuring that it is set up for success from the start. 

Trust me, this can be difficult, as there are many factors to consider, and things can quickly become overwhelming. 

However, by planning and ensuring everything is in order from the beginning, you can give your business the best chance of success.

This blog post will give you proven ways to set up any business for success (including your website hosting business). 

Top 6 Reasons New Businesses Fail in South Africa

Considering 20% of businesses fail in the first year, and 70% fail by their tenth anniversary, that’s scary! 

But why?

Here are the top reasons businesses fail, so you can be on the lookout.

1. Lack of planning and research 

Before starting a business, you must do your homework and plan accordingly. This includes having a solid business plan, understanding your target market, and knowing your competition.

As they say, failing to plan is planning to fail.

Related: How To Write a Business Plan In South Africa [ FREE Template].

2. Insufficient capital 

Many businesses require startup costs and ongoing expenses, such as inventory, marketing, rent, etc. 

It will quickly fail if you don’t have enough money to sustain your business operations.

3. Poor management.

Poor management can sink a business fast, from hiring the wrong employees to mismanaging finances. 

Make sure you surround yourself with a good team and delegate tasks effectively to avoid this pitfall.

4. Lack of marketing 

If potential customers don’t know your business exists, they won’t be able to buy from you! 

Marketing is essential for generating leads and driving sales – without it, your business will struggle (and likely fail).

5. Unclear/Unrealistic Goals 

What are your goals? 

Are they realistic? 

You need measurable milestones to track progress and adjust as needed along the way; otherwise, reaching these goals becomes nearly impossible – especially if they were unrealistic to begin with! 

Without clear objectives set forth from the start, businesses tend to spin their wheels and head toward failure rapidly.       

6. Lack Of Passion & Drive   

Running any type of successful enterprise takes an incredible amount of dedication, tenacity, perseverance, and passion. 

If you are not personally invested in your business, it will be very difficult to make it a success.

Setting Up A Web Hosting Business For Success

Knowing what not to do is the best way to set up your business for success.

Now that you know why most businesses implode in South Africa, we can think of tailored solutions you can apply to your hosting business.

These tactics and strategies should help you get started on the right foot.

Define your target market: who will you sell to?

Before starting a web hosting business, you must first consider your target audience.

I know it is easy and tempting to just throw in the money and start dreaming about how you will be rich in a few months to come. 

If that is you, you need to stop now. Because that’s not going to happen if you don’t know who you are selling.

And don’t think you will sell to ‘everyone!’

Businesses that sell to everyone sell to no one. 

The last thing you want is to add to the noise in the market. Hence, you need to sit down and figure out your market. How?

The next point will help make this clear.

Find your niche: what can you do better than anyone else?

First things first, what is a niche?

A niche is a specific segment within a larger market. For example, if you sell shoes, you can decide to serve only ladies between 20 and 30.

From this example, shoes is almost an entire industry, which is really hard to break into, especially for someone starting out like you.

That is why deciding to serve a small market segment instead is a brilliant idea.


  • You will have a better understanding of your target market
  • You can become the go-to expert in that field
  • It’s easier to stand out in a smaller pond
  • You can charge more for your services
  • There is less competition

Yes, choosing a niche presents a unique opportunity to understand better who your customer is.

Imagine serving the entire shoe industry! How will you gather for the entire market’s needs?

That said, here is what you need to do before you start the web hosting business in South Africa:

  • Pick a niche.
  • Understand the needs of that market

For example, you can decide to serve only freelancers. This means you will be offering hosting services for anyone working from home. And you can take it deeper by specializing in freelance writers.

Now that you have the niche, the next step is to research who they are and what they struggle with in their quest to host sites online.

Only when you understand your market can you sell them what they want, not what you think they need.

Your web hosting business should focus on providing the best hosting services to your target market.

Research the competition: what are they doing well?

The next step is to research the competition. 

You need to understand what they are doing well and avoid copying them. 

Instead, find a way you can do it better than them or differently from how they are currently doing it in South Africa’s web hosting market.

For example, if your niche is freelance writers, you can search Google for ‘web hosting for freelance writers in South Africa’ and take note of the first 10 results that come up on the page. 

Once you have these companies or websites, visit them and see what they offer.

From your research, you should be able to understand what services they offer and how much they charge for these services. 

You can also get an idea of their target market from how they have designed their websites and copywritten their content.

Again, the research here is to give you an idea of what you are up against. And I wouldn’t be so happy if I didn’t find any business doing what I intend to do. Why?

It would mean I am the first in that market, which is usually not good. 

The reason why it’s not ideal to be the first in any given market is because you don’t have anyone to benchmark yourself against. You are starting from scratch without any idea what works and doesn’t.

That is why it is good to have some competition in the market you are about to enter. 

From your research, you should also be able to understand what services they don’t offer but could be offered in that space. These are areas you can focus on and become known for as a web hosting business in South Africa.

Offer something unique: what can you do that no one else is doing?

The best way to beat the competition in South Africa’s web hosting market is by offering something unique. 

This is usually in the form of a service or an additional feature that no one else in the market is offering. 

For example, you can focus on providing hosting services to businesses in Africa that want to target the African market. Not many companies do this, and if you get it right, you will be able to charge a premium for your services.

Another way to offer something unique is by partnering with other businesses in complementary industries and cross-selling your services. 

For example, you can partner with a digital marketing agency specializing in SEO and offer their clients your hosting services at a discounted rate. 

This will help you tap into their client base and get exposure to potential customers who need web hosting services.

You can offer unique features such as unlimited storage space, free website migration, or even a money-back guarantee if your target market is risk-averse.

The key here is to find something unique about the business that sets you apart from the competition and use it to attract more customers.

Create a branding strategy: how will you make your business stand out?

You can’t talk about setting your business up for success without talking about branding! 

For the green ones, branding is more than a logo or the colors you use on your website. 

It is everything that makes up your company’s identity and how potential customers perceive it. 

Your branding strategy should be designed to make your business stand out from the competition and attract more customers. 

There are many ways to do this, but some of the most common include using unique visuals (e.g., a custom logo), having a strong USP (unique selling proposition), and creating compelling content that speaks to your target market.

Using our example of serving freelance writers, you need to develop a strategy for how to position your hosting business as the perfect fit for them. 

You can create content that speaks to your target market, using unique and memorable visuals and having a strong USP that sets you apart from the competition.

Don’t forget; your branding strategy should be integral to your overall marketing strategy.

Related: The Easiest Way to Write a Blog Post: Formatting Tips.

Develop a marketing plan: how will you get the word out?

Regarding marketing strategy, no business can survive without customers, and no customer will buy from you if they don’t know you exist. 

This is why a robust marketing strategy is essential for any business, especially in the early stages. 

The good news is that you can use many low-cost or even free marketing channels to get the word out about your business. 

Some of the most common include social media, email marketing, content marketing, and search engine optimization (SEO). 

The key here is to find the best channels for your business and focus your efforts on them. 

For example, if you target small businesses in Africa, using LinkedIn would be a better option than using Facebook. 

But if you want to reach a wider audience, then using both platforms would be ideal. The important thing is to test different channels and see what works best for your business before scaling up your efforts.

Invest in customer support: how will you keep your customers happy?

No matter how good your product or service is, there will always be someone who is not happy with it. 

This is why excellent customer service is essential for any business that wants to succeed in the long run. 

The good news is that providing great customer service doesn’t have to be expensive or time-consuming. 

You can do many simple things to make your customers happy, such as responding quickly to their inquiries, offering refunds or discounts when they’re not satisfied, and going above and beyond to solve their problems. 

Remember, the key here is to focus on creating a positive experience for your customers from start to finish. If you can do this, you will increase the chances of them doing business with you again.


There you have it! These are some of the best ways to set up your web hosting business for success in South Africa. 

Of course, this is not an exhaustive list, but it should give you a good starting point. 

Remember, the key to success is always to focus on offering something unique and providing an excellent customer experience from start to finish. 

If you can do this, you will be well on building a successful business.

Ready to start your web hosting business? We offer the best reseller hosting in South Africa! 

Inside, you will find everything you need to get started, including a free domain name, unlimited storage space, and unmetered bandwidth. Contact us today to learn more!


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